FAQS
The delivery time for unstitched and ready to wear is 2-4 working days, If your order involves any customization, for example stitching service for an unstitched garment, 15-20 working days will be required for dispatch process. (During sale and promotional activities dispatch time may vary)
We use TCS, Swyft Logistics and WithRider Logistics depending upon your city to send all our shipments for prompt and timely deliveries.
In Pakistan we charge Rs 200 for shipment amounting to less then or equal to Rs 4000, above Rs 4000 there are no delivery or shipping charges
Motifz strives to photograph its products as accurately as possible using the best technology available. However, there still might be very slight variances in the actual color of the product which are unintentional and unclaimable.
We accept responsibility for any damage in merchandise if reported within 24 hours of delivery. For reporting any damage in merchandise, immediately contact us at https://motifz.com.pk/pages/complain with pictures of the damage. Our team will fairly settle the dispute in a way that is acceptable to most consumers. Replacement of the damaged merchandise, if required, will be sent with the next order whenever made by the customer. Please note all damage claims and order issues will only be acceptable through the link provided.
If your order payment method is Cash On Delivery, you can cancel your orders within 24 hours of order placement. If your order payment method is prepaid (Bank Transfer or Credit Card / Debit Card), you can cancel your orders within 24 hours of order placement, however in the event of your payment method is prepaid and you still want to process with order cancellation then we will issue you a store credit voucher of your invoice amount which can be used on our online website immediately or in future. We do not process any refunds.The order cancellation request can only be done at https://motifz.com.pk/pages/order-cancellation
We are committed to satisfy all of our customers which is why we do not inhibit our customers from exchanging their merchandise. For exchanging your desired article, you will have to courier it back to our address (Elite Embroideries 19 Km Off Ferozpur Road Lahore), and after confirmation of its receipt, we will issue you a refund voucher for your invoice amount which you can use to buy any other thing from our website immediately or in future. The product exchange request can only be done at https://motifz.com.pk/pages/order-exchange
Once your order is dispatched, we will email you and WhatsApp (If you have WhatsApp on your number) you the details of it with a link to track it and your unique tracking ID. The link will directly take you to the website of the courier company used to dispatch your order.
It is not essential to register an account with us and you are free to check out as a guest. Although, having an account will save you from re-entering your information every time you come back to shop with us
Prices at all retail sales points across Pakistan and our website are exactly same
Yes, all products availabe at retail outlets in Paksiatn are available at our website.
You can use Cash On Delivery as payment method for unstitched and ready to wear products, for orders containing customized stitching (for example stitching service for an unstitched garment) you can only use credit card / debit card as payment method, the details are available at the checkout of your order.
Yes, we do wholesales, the discount offered depends on the quantity you buy. For wholesale inquiries please e-mail at info@motifz.com.pk or call us at +92(0)42-111-668-439 | +92(0)42-111-Motifz or WhatsApp: +92-342-2222251.
Yes, we do offer franchise, for franchise inquiries please e-mail at info@motifz.com.pk or call us at +92(0)42-111-668-439 | +92(0)42-111-Motifz or WhatsApp: +92-342-2222251.
